Shipping & Returns

Welcome to Á MODA's shipping policy section. Here, you'll find all the information you need about our shipping methods, packaging, and costs. We believe in transparency and aim to provide a seamless shipping experience for all our customers. Trust Á MODA for reliable and efficient delivery of your orders.

Processing Time:

Orders are processed within 1-3 business days.

  • You will receive a confirmation email once your order has been shipped.

Shipping Rates and Delivery Times:

  • We offer standard shipping to Portugal. Shipping rates are calculated at checkout.
  • Delivery typically takes 3-7 business days after your order has been processed.

International Shipping:

  • Currently, we focus on shipping within Portugal. For international shipping inquiries, please contact our support team.

Shipping Delays:

  • Please note that delivery times may be affected by holidays, weather conditions, or other unforeseen circumstances. We appreciate your patience and understanding.

Return Eligibility:

  • Items must be returned within 14 days of purchase.
  • Products must be unused, in their original condition, and with all tags attached.

Non-Returnable Items:

  • Sale items and gift cards are non-returnable and non-refundable.

Return Process:

  1. Contact our support team via the Contact page to initiate a return.
  2. Pack the item securely in its original packaging.
  3. Include your proof of purchase or order number in the return package.
  4. Ship the item to the address provided by our support team.

Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and will be credited back to your original method of payment.

Exchanges:

  • If you need to exchange an item for a different size or color, please contact our support team for assistance.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately so we can resolve the issue.

For any further questions regarding our shipping and return policies, please contact our support team. We are here to help!

Explore our diverse collection and experience hassle-free shipping with Á MODA.